Guides
What to do, before we get there
Short, practical guides for the most common plumbing, heating and gas problems in Kelowna. Each one links to the service page for the full fix.
Frozen or burst pipe: what to do first
If a pipe has burst, shut off your main water valve first, then call Anderson Plumbing and Gas Fitting at (250) 859-3548; we're open 24/7. If a pipe is frozen but hasn't burst, open the nearest tap slightly and apply gentle heat, and call us if it doesn't clear.
Read the guideFurnace won't start: what to check first
If your furnace won't start or isn't turning on, check the thermostat is set to heat and has power, then check the filter isn't clogged. If it still won't run, call Anderson Plumbing and Gas Fitting at (250) 859-3548; we're open 24/7 for no-heat calls. If you smell gas, leave right away and call FortisBC's 24-hour emergency line at 1-800-663-9911 (or your propane supplier) or 911 from outside. Then call us for the repair.
Read the guideNo hot water: is it worth repairing or replacing?
If you have no hot water, the age of the tank matters most: tanks are usually worth replacing once they're past 10 to 12 years old. Inside that range a repair often makes sense; past it, replacing usually does. Call Anderson Plumbing and Gas Fitting at (250) 859-3548 and we'll assess it on site and tell you honestly which one makes sense for yours.
Read the guideI smell gas. What do I do?
If you smell gas, leave right away and call FortisBC's 24-hour emergency line at 1-800-663-9911 (or your propane supplier) or 911 from outside. Then call us for the repair.
Read the guideHow to tell if you have Poly-B or Kitec pipe
Poly-B is a flexible grey plastic pipe, usually visible where it enters a water heater or under sinks; Kitec is aluminum-core plastic pipe with brass fittings, often blue or orange. Homes built from the mid-1970s to about 2007 can have one or the other, so it's worth checking. Call Anderson Plumbing and Gas Fitting at (250) 859-3548 if you're not sure.
Read the guideCarbon monoxide alarm going off: what to do
If your carbon monoxide alarm sounds, get everyone and your pets outside to fresh air, then call 911 or FortisBC's emergency line at 1-800-663-9911. Don't go back in until emergency crews say it is safe. Then have a licensed gas contractor check your gas appliances before you use them again; Anderson Plumbing and Gas Fitting can do that at (250) 859-3548.
Read the guideGas fireplace won't light: what to check first
If your gas fireplace won't light, check the wall switch and the remote's batteries, make sure the shut-off valve behind the lower grille is open, and see whether the pilot is lit. If it still won't light, or it shuts off after a few minutes, call Anderson Plumbing and Gas Fitting at (250) 859-3548. If you smell gas, don't try to light it.
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