Privacy policy

Who we are

Anderson Plumbing and Gas Fitting is a plumbing, heating and gas fitting business at 160 Clifton Rd N, Kelowna, BC V1V 1A2. We are responsible for the personal information collected through this website, and the owner is the person responsible for privacy at the business.

Lifesaver Technology Services built this website and maintains it on our behalf.

What we collect and why

When you send our contact or quote form, we collect your name, phone number and email, your town or address if you give it, the type of project, your message, and an offer code if you add one. The form also tells us which page you sent it from and which site brought you here (for example Google search or our Google Business Profile). Your browser keeps that only for the current visit.

We use these details only to answer your request, give you a quote and do the work you ask for. We do not sell your information and we do not use it for advertising.

When you browse the site, we also collect basic visit statistics. See "Cookies and analytics" below.

Who handles your information

Zoho Mail: the form is emailed to us through Zoho Mail, using Zoho’s Canadian data centre.

Twilio: a text alert with your request is sent to the owner’s phone through Twilio, a US company. Twilio may process it in the United States.

Vercel: Vercel hosts this website. Its servers may be outside Canada.

Google: we use Google Analytics, as explained below.

Cloudflare: if we turn on Cloudflare Turnstile to block spam, it checks your browser when you submit the form.

Google Maps: the map on our home page loads from Google only after you tap "Show map". Until then, Google Maps is not contacted.

No one else receives copies of your form. Information processed outside Canada may be subject to the laws of that country.

Cookies and analytics

We use Google Analytics 4 with Google Consent Mode to see which pages are useful. Google Analytics cookies (such as _ga) are set only if you click Accept in the cookie banner. Until you accept, or if you click Decline, Google Analytics only receives cookieless pings with no identifiers.

Advertising storage is always off. We do not run ads or remarketing.

Your choice is saved in your browser’s local storage (under apg-cookie-consent), not in a cookie. To change it, use the "Cookie settings" link at the bottom of any page. If you decline after accepting, we delete the Google Analytics cookies already set.

Google keeps Google Analytics data for the retention period set in our account, which is either 2 or 14 months.

Vercel Web Analytics and Speed Insights count page views and measure loading speed. They do not use cookies.

How long we keep it

We keep form emails and job records only as long as we need them to quote, do the job, and keep our business and tax records. After that we delete them.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to us using it. Email info@andersonplumbingandgas.com or call (250) 859-3548. We will answer within 30 business days, the time limit set by PIPA.

Complaints

If you are not happy with how we handled your information or your request, please tell us first. You can also complain to the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.

Changes to this policy

If we change this policy, we will update this page and the date at the top. Our terms of use cover the rest of the website.