Privacy Policy

Information we collect

When you submit our contact form or call us, we collect the details you choose to provide, such as your name, phone number, email address, and a description of the work you need.

Like most websites, we also collect basic, aggregated usage data, such as which pages are visited and general device or browser type, so we can understand how the site is used and keep it working well. This privacy-friendly analytics data is not used to personally identify you.

How we use your information

We use the information you provide to respond to your enquiry, prepare quotes, schedule and carry out the work you request, contact you about your service, and keep records of the work we have done.

We do not sell your personal information, and we do not use it for advertising.

How we share information

We only share your information where it is needed to run our business or where the law requires it. This includes trusted service providers who help us operate the website and receive contact-form messages, such as our website host and our text-message notification service. These providers handle your information only to provide their service to us.

We may also disclose information where we are required to by law, or to protect our rights, safety, or property.

Customer reviews

Reviews shown on our website are sourced from our public Google Business Profile and are displayed as written by the reviewer.

Cookies and analytics

Our site uses privacy-friendly analytics that do not rely on advertising cookies or build personal profiles. You can control cookies through your browser settings.

Data retention

We keep contact and job information only as long as needed to provide our service, maintain our records, and meet legal or tax obligations, after which it is securely deleted.

Your rights

You may ask us to access, correct, or delete the personal information we hold about you. To make a request, contact us using the details below, and we will respond within a reasonable time.

Security

We take reasonable steps to protect your information. No method of transmitting information over the internet is completely secure, but we work to keep your information safe.

Links to other websites

Our website may link to other sites that we do not control. We are not responsible for their content or their privacy practices.

Changes to this policy

We may update this policy from time to time. The date shown above indicates when it was last revised.

Contact us

Anderson Plumbing and Gas Fitting
160 Clifton Rd N, Kelowna, BC V1V 1A2
Phone: (250) 859-3548, or use the contact form on our website.